Frequently Asked Questions
General Questions
What is Dollar Markets Africa?
Dollar Markets Africa, operated by Eqam Capital Limited, is East Africa's first dollar exchange rates aggregator, providing real-time intra-day rates from banks, forex bureaus, FX markets, payment apps, P2P vendors, and OTC dealers.
Who can use Dollar Markets Africa?
Our services are available to individuals and businesses interested in real-time currency exchange and digital asset trading, provided they meet our registration requirements.
Registration and Account
How do I register for Dollar Markets Africa?
You can register through our website by filling out a registration form and providing the necessary identification documents for verification.
Is there a fee to register?
No, registration on Dollar Markets Africa is free of charge. However, certain transactions and services may incur fees.
Exchange Rates and Transactions
How current are the exchange rates provided?
We provide real-time intra-day exchange rates, updated every minute, to ensure you have the most current data.
Can I trade in different currencies?
Yes, our platform supports multiple currencies, including major African currencies and digital assets like USDT, USDC, ETH, and BTC.
API Usage
How can I access your API for exchange rates?
Our API is available to registered users. You can integrate our API into your systems for real-time currency data, subject to our usage guidelines.
Are there any limits on API usage?
Basic API access comes with a limit of 1,000 requests per month. Premium plans are available for higher volume usage.
Digital Assets and OTC Trading
What are the limits to OTC trading?
We offers trading from as low as 1,000 per trade with 0.7% rates starting.
What digital assets can I trade on your platform?
Our OTC desk supports trades between USDT, USDC, ETH, BTC and traditional currencies :USD, KES, UGX, RWF
What are the requirements for OTC trading?
For OTC trading, you need to complete our onboarding process, which includes KYC document submission and legal agreement signing.
Security and Compliance
How secure is trading on Dollar Markets Africa?
We prioritize security with encrypted connections and robust data protection measures. However, trading in digital assets carries inherent risks.
Do you comply with financial regulations?
Yes, we operate in compliance with financial regulations and undertake necessary measures for anti-money laundering and fraud prevention.
Customer Support
What kind of customer support do you offer?
We offer dedicated 24/7 customer support through email, Whatsapp, Telegram, and Discord.
Can I get assistance in my local language?
Currently, our primary support language is English. We are working on expanding our language offerings.
Miscellaneous
How can I stay updated with Dollar Markets Africa?
You can sign up for our newsletters, follow us on social media, or regularly check our website for the latest updates.
Can I delete my account?
Yes, if you wish to delete your account, please contact our support team for assistance.